Frequently Asked Question
Welcome to our FAQ page! Here, we’ve compiled answers to the most common questions about our tours and travel services in Bali and Nusa Penida. If you don’t find the information you’re looking for, feel free to contact us directly.
General Questions
What types of tours do you offer in Bali and Nusa Penida?
We offer a wide range of tours, including:
- Cultural and historical tours (e.g., Uluwatu Temple, Tirta Empul)
- Adventure tours (e.g., Mount Batur sunrise trek, snorkeling, diving)
- Nature and wildlife tours (e.g., Bali Safari, Monkey Forest)
- Island-hopping tours (e.g., Nusa Penida day trips, Lembongan Island)
- Custom private tours tailored to your preferences
Are your tours suitable for families with children?
Yes! Many of our tours are family-friendly. We can also customize itineraries to accommodate families with young children, ensuring a safe and enjoyable experience for everyone.
Do you offer private or group tours?
We offer both! You can choose between private tours for a personalized experience or join our small-group tours to meet other travelers.
Booking & Payments
What is included in the tour price?
Most tours include:
- Transportation (hotel pickup and drop-off)
- Private car with air conditioning
- English speaking driver and tour guide
- Entrance fees to attractions
- WiFi on board
- Meals or snacks (as specified in the tour description)
What should I bring on the tour?
We recommend bringing:
- Comfortable clothing and footwear
- Sunscreen, hat, and sunglasses
- Swimwear and a towel (for water-based activities)
- Camera or smartphone for photos
- Cash for personal expenses or souvenirs
Are meals included in the tours?
Most tours include meals (e.g., breakfast during sunrise treks or lunch on day trips). Check the tour description for details. If meals are not included, we’ll stop at local restaurants where you can purchase food.
Health & Safety
Are your tours safe?
Safety is our top priority. Our guides are trained professionals, and we adhere to strict safety standards for all activities. We also provide safety equipment for adventure tours.
Do I need travel insurance?
We highly recommend purchasing travel insurance that covers medical emergencies, accidents, and trip cancellations. While we take every precaution, it’s best to be prepared for unexpected situations.
What if I have dietary restrictions or allergies?
Please inform us of any dietary restrictions or allergies when booking. We’ll do our best to accommodate your needs during meals included in the tour.
If you have any other questions or need assistance, please don’t hesitate to reach out. We’re here to make your Bali and Nusa Penida experience unforgettable!
Just call this number +62 877-6105-0063 (Whatsapp).
Booking & Payments
How do I book a tour?
You can book directly through our website, via email, or by contacting our customer service team. We recommend booking in advance, especially during peak seasons.
What payment methods do you accept?
We accept credit/debit cards (Visa, MasterCard), bank transfers, and online payment platforms like PayPal.
Is there a cancellation policy?
Yes, our cancellation policy varies depending on the tour. Generally, cancellations made at least 48 hours before the tour date are eligible for a full refund. Please check the specific terms for your chosen tour.
Transportation & Pickup
Do you provide hotel pickup and drop-off?
Yes, we offer complimentary pickup and drop-off from most hotels in Bali. Please provide your hotel details when booking. For remote locations, additional fees may apply.
What type of vehicles do you use for transportation?
We use comfortable, air-conditioned vehicles suited to the group size. We offer SUVs, or minivans.
Can I join a tour if I’m staying in Nusa Penida?
Absolutely! We can arrange pickup from your accommodation in Nusa Penida for tours on the island or for trips back to Bali.
Nusa Penida-Specific Questions
How do I get to Nusa Penida from Bali?
We can arrange speedboat transfers from Sanur or Padang Bai to Nusa Penida. The journey takes about 45 minutes to 1 hour.
What are the must-see spots in Nusa Penida?
Popular attractions include Kelingking Beach, Angel’s Billabong, Broken Beach, Atuh Beach, and Crystal Bay. We offer day trips or multi-day tours to explore these stunning locations.
Is Nusa Penida suitable for beginners in snorkeling or diving?
Yes, there are spots suitable for beginners, as well as more challenging sites for experienced divers. Our guides will ensure your safety and comfort.
Other Questions
Can I customize a tour?
Yes! We specialize in creating personalized itineraries based on your interests, budget, and schedule. Contact us to discuss your preferences.
What is the best time to visit Bali and Nusa Penida?
The dry season (April to October) is ideal for outdoor activities and beach tours. The wet season (November to March) is less crowded and offers lush green landscapes. Both seasons have their unique charm!
Do you offer eco-friendly or sustainable tours?
Yes, we are committed to sustainable tourism. We offer eco-friendly tours that support local communities and minimize environmental impact.
Address: Jl. Dewi Ratih No.1b, Legian, Kec. Kuta, Kabupaten Badung, Kuta, 8036
Phone: +62 877-6105-0063 (Whatsapp)
Email: team@wanderwaytour.com
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